Ways to Refer
Choose the referral method that works best for your practice.
One Call simplifies care coordination for physicians by streamlining workflows and alleviating administrative burdens, empowering you to focus on what matters most – patient care.
As your trusted, technology-enabled partner, we provide seamless access to our expansive ancillary care network with the flexibility to work with your preferred providers. Acting as your single point of accountability, we reduce complexity across the care journey to deliver smarter, faster and better care, while improving outcomes for you and the patients you serve.
Outcomes That Matter
physician-directed referrals scheduled annually*
to patient contact*
in-network scheduling*
Benefits for Your Practice
Access to Dedicated Support Team
Your office is supported by a dedicated account manager who serves as your single, reliable point of contact for any questions or needs.
Nationwide Ancillary Provider Network
Access a comprehensive, nationwide network with priority scheduling for your patients and the flexibility to choose your preferred in-network ancillary providers.
Reduced Administrative Burden
Simplified workflows and centralized coordination free your staff to spend more time on what matters most – caring for your patients.
Faster Turnaround Times
Our dedicated teams expedite adjuster outreach, with most authorizations secured within 2-3 days, helping keep patient care moving forward.
Process Notifications
Real‑time authorization updates and scheduling notifications provide clear visibility throughout the process.
From referral to completion of treatment
1
Referral Received
After referral is submitted, One Call sends acknowledgment to the physician practice, confirming receipt and initiating the coordination process.
2
Review & Authorization
One Call reviews the physician practice’s preferences and obtains authorization from the payer, following established authorization rules.
3
Scheduling
Once authorized, One Call contacts the patient to schedule with an in‑network ancillary provider selected by the referring physician (subject to payer rules and state laws).
4
Appointment Setting
The referring physician practice is updated with the patient’s appointment details, and the injured worker receives confirmation and instructions.
5
Medical Reporting
One Call sends the adjuster and case manager the medical report; the treating ancillary provider sends reports directly to the referring physician practice.
6