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Home Health & Complex Care

One trusted partner for home health care needs.

One Call simplifies care and improves outcomes by unifying home health, DME and complex care coordination through one trusted, technology-enabled partner. Leveraging our connected platform, we reduce operational complexity and position injured workers for long term success.

By integrating data, analytics and automation, we accelerate access to high quality care while strengthening clinical outcomes, helping to deliver smarter care together.

Outcomes That Matter

$ 0 M

annual clinical savings*

scheduling success rate*
0 %
inpatient days avoided*
0 K

Our Approach

Our proactive, connected approach reduces administrative burden, streamlines communication and accelerates access to home health services when it matters most. By engaging providers early and keeping all parties aligned, we support provider acceptance within 24 hours*, speed recovery timelines and drive meaningful clinical cost avoidance for workers’ compensation clients.
workers comp home health care coordination

Clinical Review

Gold Standard Review®

This peer-to-peer review program controls costs and prevents overutilization by helping injured workers receive the right level of care at the right time. Through this clinical review, our licensed clinicians turn complex medical details into clear insights that improve care for injured workers and support confident claim decisions.

In-Home Recovery Solutions:

Our comprehensive home health care and complex care solutions include:

  • Advanced Nursing & Specialized Therapies
  • Complex Wound Care
  • Diagnostics
  • Durable Medical Equipment
  • Intravenous Therapy & Infusion Therapy
  • Language
  • Medical & Respiratory Supplies
  • Mobility & Home Accessibility Solutions
  • Occupational Therapy
  • Physical Therapy
  • Transportation
  • Speech Therapy
We facilitate faster access to high-quality home health and complex care solutions – powered by one trusted, technology-enabled partner.
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1

Referral Received

Within three hours of receiving the referral, One Call contacts the discharge planner, injured worker and adjuster or case manager.

2

Scheduling

One Call provides a staffing update to the adjuster or case manager daily until vendor has been secured and the start of care is confirmed.

3

Gold Standard Review®

When red flags are identified, on-staff clinicians assess the case and advise the claims manager on appropriate care quality and level.

4

Communication Updates

Providers submit routine nursing and therapy documentation to One Call, allowing ongoing medical updates to the claims manager.

5

Completion & Billing

One Call receives invoice from service provider, then processes payment to the provider and submits billing to the payer for completed services.

From Referral to Completion of Treatment

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