Durable Medical Equipment, Prosthetics & Orthotics

One Call delivers a streamlined Durable Medical Equipment (DME) care-coordination solution that unifies equipment access with a single, technology-enabled platform. Powered by data, analytics and connected systems, our nationwide DME network links local and national care providers directly with manufacturers, enabling differentiated programs – including prosthetics and home accessibility solutions – to deliver smarter, faster and better care.

Outcomes That Matter

$ 0 K+

in no-cost DME issued annually*

average cost savings*

0 %

annual prosthetics cost savings*

$ 0 M

Our Approach

We deliver a managed and clinically informed DME solution on a national scale, bringing control and consistency to ancillary care. By streamlining DME management, we create a more efficient and connected care experience throughout the recovery journey. We reduce administrative burden through automated authorization and strong product and pricing controls.

Value-Added Service Offerings

Medical equipment needs for injured workers can range from routine to complex. Our DME program brings added value through services designed to manage costs, strengthen coordination and support better outcomes.

Free TENS Program: Access to a standard TENS unit at no cost, along with significant discounts on recurring supplies and a proactive injured worker outreach program.
Quick Quotes Program: Quotes delivered within an average of two hours, including competitive pricing for specific DME and mobility solutions.
Three-for-Free Hearing Aids Program: Provides a three-year manufacturer’s warranty, three-year loss and damage coverage and a lifetime supply of batteries.
Bill Conversion Program: Savings review for unpaid invoices for DME, prosthetics and hearing aids.

Prosthetics

Catastrophic workplace injuries involving amputation are life-changing and often require specialized prosthetics supported by coordinated care. As prosthetic technology advances and manufacturer pricing rises, these claims grow more complex.

Through one connected platform, One Call brings together an industry-leading network of prosthetic providers with our on-staff clinicians – aligning clinical decision-making, provider coordination, and cost management to help injured workers receive the right prosthetic solution while driving stronger outcomes.

Prosthetics Clinical Review

Led by an on-staff prosthetist, this program delivers clinical assessments at key decision points. By evaluating each injured worker’s functional needs, lifestyle goals and long-term outcomes, we help select the most appropriate prosthesis and reduce unnecessary costs.

Smarter, faster DME coordination starts here – submit your referral today.

Referral & Authorization

One Call obtains authorization, sends a referral acknowledgment to the adjuster or case manager and then contacts the injured worker.

Scheduling

One Call identifies an equipment provider, communicates the expected delivery timeframe and schedules the equipment fulfillment.

Delivery

One Call notifies the injured worker and adjuster or case manager when equipment is scheduled; delivery is confirmed and item is received.

Rental Management

One Call maintains active management of rented equipment and supplies from delivery through purchase or return of the item.

Completion & Billing

One Call receives invoice from equipment provider, processes payment to the provider then submits billing to the payer for completed services.