One Call simplifies dental care related to workers’ comp injuries by delivering coordinated program solutions through one trusted, technology-enabled partner. Although dental injuries are infrequent, they often introduce complexity and uncertainty into the care journey.
By leveraging strong provider relationships, clinical oversight and clear guidance, we reduce complexity, support consistent outcomes and ensure injured workers receive the right dental care at the right time, improving results across ancillary services.
Outcomes That Matter
annual cost savings*
Our Approach
Dental Services
Prospective Management
Our end-to-end care coordination provides support from the onset of injury through the completion of treatment. This includes:
- Scheduling with a full-service network of providers;
- Coordination of treatment and billing;
- Clinical oversight, where applicable;
- Emergency palliative care line for injured workers and providers; and
- After-hours emergency management support for our clients.
Transfer of Care Coordination
When a provider is already established, we manage the coordination of care to facilitate consistent and streamlined care, including:
- Ongoing coordination of treatment and billing;
- Clinical oversight, where applicable;
- Emergency palliative care line for injured workers and providers; and
- After-hours emergency management support for our clients.
Review Services
We offer clinical-only review services to evaluate dental treatment and provide professional insight. Services include:
- In-house clinical reviews conducted by a dental hygienist;
- Dental records reviews performed by a licensed dentist;
- Coordination of independent medical evaluations; and
- Provider fee audits.
1
Referral Received
2
Treatment Plan Review
3
Authorization & Scheduling
4
Completion & Billing
Treating provider invoices One Call, then One Call processes payment to the provider and submits billing to the payer for completed services.