Non-Emergency Medical Transport (NEMT) for Medicare + Medicaid Members

Getting your members to the care they need, when they need it.

Combining 30 years of working in non-emergency medical transportation (NEMT) for injured workers and 100 years of collective managed care experience has shaped One Call’s concierge-level ride management for your Medicare and Medicaid members. Map We understand the critical role transportation plays in your members’ health and well-being, so we offer a fully tailored, “high-touch, high-care” experience from door to door.
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With a nationwide provider network and fast-growing market footprint, One Call is your trusted partner for NEMT.

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Experience + Coverage You Can Trust

50
States

2,300+
Employees

10
Medicare + Medicaid Markets

3,000+
Transportation Providers

1.2 Million
Members Served

One Call’s network of trusted provider relationships and certified rideshare options have been 30 years in the making. Industry-leading practices and advanced technology help maintain, monitor, and measure our networks down to the ZIP code level, all in real time. All of our providers are trained with your members in mind.

One Call’s robust situation-based training for providers and call center staff helps ensure our teams are not only transporting your members from door to door, but are also identifying and responding to any situations that may occur in between.

How We’re Different

Ultimate Care for Your Members

We’ve tailored our technology, personnel, and training to put your members at the center. This helps us ensure that every member adheres to his or her necessary steps toward better health.

Deep Understanding of NEMT for Health Plans

Our leadership team’s experience as NEMT buyers, One Call’s extensive provider network, and our deep Medicaid and Medicare management knowledge add up to you receiving a better NEMT partner, with solutions and technology custom-built for health plans and their members.

Concierge-Level Ride Management

To protect every member’s health and safety, we monitor trip status in real time to identify and remediate any issues that arise before, during, or after transport. We communicate directly with facilities and stay in contact with members, medical providers, and health plans throughout the entire journey.

A Multifaceted Network That Works

Our model includes both certified ridesharing options and 2,000+ dependable providers from decades of coordinating NEMT for injured workers. We constantly monitor and adjust our extensive network to solve problems before they occur.

One-Call, One-Price Transparency

You won’t find surprise costs in our pricing structure. We offer a single upfront price that includes customizable tracking, monitoring, and reporting, without any add-on costs.

Testimonials

"For decades, I've provided NEMT, medical, insurance, courier, and passenger delivery services for every transportation management company, government program, and private organization that has such needs in this region. One Call is a winner and gem of an organization in a world that is otherwise full of chaos and incompetency."
– Transportation Vendor: Floyd Webb, General Manager, Capital Transportation, Inc.

"We are satisfied with your services. Your customer service is very good and helpful, and we are happy with provider relations. We look forward to a long and happy relationship with you."
– Transportation Vendor: Edward Taveras, Taveras Transportation, Inc.

Technology-Enabled Ride Management Why One Call