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Injured Worker Resources

I'm scheduled for an appointment. Now what?

If you find yourself confused, anxious or uneasy about your upcoming appointment, then you've come to the right place! One Call is here to put your mind at ease by answering the most common questions like "How long does the appointment last?" or "What should I wear?" Our goal is to make sure you feel prepared so that you can focus on what's really important: feeling better.

The resources below are categorized by appointment type and will provide you with all of the information you need to know before you go. Please note that none of the information provided here is intended to be used as medical advice. For any specific questions, please contact your physician or case manager.



Acupuncture is when your skin is pricked with needles to help with pain and physical, mental and emotional issues.



Aquatic therapy is great for those who have a hard time doing exercises while standing or walking. It’s also great for those who have a hard time doing land-based physical therapy because of low back pain or pain in hips, ankles, or knees. Aquatic therapy puts little or no added stress on your body. It can also help provide cushioning and pain relief. You do not need to know how to swim, but if you have a fear of water please talk to your therapist.


Certified Hand Therapy (CHT)

Certified hand therapy is done by a specialized physical or occupational therapist. CHTs help to stop the loss of, or bring back use of, your shoulder, arm, elbow, forearm, wrist and/or hand and/or reverse any effects of diseases, in order to help you to be able to complete tasks and fully join in life situations.


Chiropractic Treatment

Chiropractors focus on moving your spine or joints. The goal is to help any problems keeping you from being able to move and to help your body to heal. Chiropractors do not perform surgery and do not give you medicine.



Dental injuries can be complex, especially when teeth are lost or badly damaged. Each kind of dental procedure is different and can have many steps involved. This may require many visits to restore your teeth back to how they were before the injury. You may also be referred to multiple specialists to ensure you receive the best care possible. A dental care coordinator will be your main point of contact throughout the treatment process—scheduling your appointments and walking you through the procedures.


Electromyography (EMG)

An EMG can help your doctor make an accurate diagnosis so that you can receive appropriate medical care. It’s normal to be anxious before your test. We would like to help you understand the test and the process of scheduling it. One Call’s aim is to put your mind at ease.


Functional Capacity Evaluation (FCE)

The purpose of a Functional Capacity Evaluation (FCE) is to see if you will be able to complete your job tasks safely after an injury. FCEs are commonly done as a full body test but can be changed for your needs.


Magnetic Resonance Imaging (MRI)

MRIs help your doctor make an accurate diagnosis so that you can receive appropriate medical care. It’s normal to be anxious before your test. We would like to help you understand the test and the process of scheduling it. One Call's aim is to put your mind at ease.


Massage Therapy

Massage therapy focuses on manipulating your muscles to relax you and create more blood flow. The goal of massage therapy is to help repair injuries with a focus on getting back to normal work tasks.


Occupational Therapy (OT)

Occupational therapy (OT) can help you to do everyday tasks after an injury or accident. Your therapist may ask you to exercise for strength and movement. Exercises may focus on and help you with problem solving, memory, organization and how your muscles respond to different tasks. Their goal is to help people to get better after an accident or injury, to get back to everyday activities such as getting dressed, driving or going back to work.


Physical Therapy (PT)

Physical therapy (PT) can help with pain and/or help you move your muscles and joints without any problems. Often, surgery and long-term use of medicines are not needed. Your therapist might include exercises that focus on strength, movement and balance and may also ask you to do other things to help with your muscles and joints. He or she might also teach you how to keep these problems from happening again. The goal is to help you to be able to move or walk and to learn how to do your job tasks safely and get back to


Tele-rehabilitation (Tele-rehab or TR)

Tele-rehabilitation offers one on one physical therapy through an internet enabled device with a camera. These visits are live video sessions to diagnose the exact cause of pain and lost function in joints and muscles. This gives patients the choice to be treated where they want. Patients do not have to visit a clinic to get treatment. Our therapists coach patients every step of the way. They also give information and advice on how to do exercises to bring back function and lessen pain from the injury.


Work Conditioning (WC)/Work Hardening (WH)

Work conditioning/hardening programs are focused on helping you to be able to do your job tasks. Each program is different, in order to focus on your problems that are keeping you from going back to your normal work tasks. Treatment includes doing things you will need to do at your job, such as: lifting, pushing/pulling, reaching, bending, how long you can perform a certain task for and more.