One Call University

One Call University makes it easier to fulfill your educational needs. Through One Call University, Workers’ Compensation claims professionals can earn FREE CEUs without having to spend time away from the office.


We offer a robust variety of free CEU credits on a variety of certifications and licenses through One Call University. These credits are offered through monthly national webinars. Adjusters and nurse case managers in workers’ compensation are eligible for one CE credit for each one hour course.

Certifications and states eligible to receive credits:

  • Nurses: RN, LPN, ARNP and CNA 
  • Nursing Certifications: CCM, CDMS and CRC nationwide
  • Adjusters: AL, AK, AR, DE, FL, GA, ID, IN, KY, LA, MN, MS, MT, NC, NH, NM, NV, OK, OR, RI, TX, UT, WA, WV
  • CA: Workers’ Compensation post-designation
  • AAPC: American Academy of Professional Coders
  • Florida Physical Therapy and Occupational Therapy

New and Exciting Topics

  • Lifetime Costs of Prosthetics
  • Infusion Therapy 
  • Wound Healing 
  • Impact of Secondary Dental Claims 
  • Physical Therapy vs. Opioids 
  • Ergonomics 

Free Live Webinars

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Check out our monthly webinars and stay up to date! 

Aug 10 2022

Injured to Enlightened: Inside a Work Comp Pro’s Personal Journey

As workers’ compensation professionals, we work hard to remove any barriers that could derail an injured worker’s road to recovery. We seek to understand the impact of comorbidities, job responsibilities, and psychosocial factors. Everyone involved in the care journey is expected to be an expert in their area – an expert who delivers exceptional service and products.

With nearly 25 years in this industry, I am a seasoned expert in navigating the workers’ compensation system, especially as it relates to injured worker rehabilitation and physical therapy. On February 3, 2022, I suffered a work-related injury that left my bones shattered, my confidence shaken, and my outlook uncertain. The situation was made even worse when I realized there were many professionals in my field who lacked the knowledge and empathy necessary to fulfill my needs as an injured worker.  

Here are just a few critical things I discovered during my journey:

  • There are communication breakdowns that makes inter-stakeholder collaboration difficult. 
  • There is more to the psychosocial aspect of care than what is currently being considered.
  • There are gaps in the workers’ comp system that need to be managed and addressed.

My journey was course-corrected more than once because I have a solid understanding of the system; however, without that knowledge, my recovery would have been delayed and my outcomes potentially disastrous. Unlike me, most injured workers do not possess the understanding or resources to address issues as they arise.

Join me as I share the good, the bad, and the ugly of my personal workers’ compensation recovery journey. Together, we’ll discover better ways to collaborate, educate one another, and ultimately, drive outcomes.

On-Site CE Presentations

On top of our free national webinars, we also offer our customers the ability to schedule local presentations for their workers’ compensation adjusters and nurse case managers. We will send one of our subject matter experts to teach your adjusters and nurse case managers on topics that range from diagnostic testing to illness that affects their treatment plan. These sessions offer real-life scenarios to help your adjusters and nurse case managers learn the best practices of treating injured workers. Our on-site CE presentations can be tailored to your needs, scheduled back-to-back and cover multiple topics in one sitting.

Interested in scheduling one of our experts for on-site CE presentations?
Contact your local One Call Account Manager and they will get you set-up.

Subject Matter Experts

Our subject matter experts are established, well-respected experts within the workers’ compensation space. They are ready and able to discuss an array of trending topics – from technology transformation to opioid alternatives.

How can we help?

If you need assistance with continuing education, have questions or comments, email our team at