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One Call University

One Call University makes it easier to fulfill your educational needs. Through One Call University, Workers’ Compensation claims professionals can earn FREE CEUs without having to spend time away from the office.


We offer a robust variety of free CEU credits on a variety of certifications and licenses through One Call University. These credits are offered through monthly national webinars. Adjusters and nurse case managers in workers’ compensation are eligible for one CE credit for each one hour course.

Certifications and states eligible to receive credits:

  • Nurses: RN, LPN, ARNP and CNA 
  • Nursing Certifications: CCM, CDMS and CRC nationwide
  • Adjusters: AL, AK, AR (on-site only), DE, FL, GA, ID, IN, KY, LA, MN, MS, MT, NC, NH, NM, NV, OK, OR, TX, UT, WA
  • CA: Workers’ Compensation post-designation
  • AAPC: American Academy of Professional Coders
  • Florida Physical Therapy and Occupational Therapy

New and Exciting Topics

  • Wound Pathway℠
  • Functional Restoration
  • IV Management
  • Prosthetics by L-Codes
  • Mobility
  • Appropriate Use Criteria

Free Live Webinars

Sign up and we'll send you an email when new webinars are announced.


Check out our monthly webinars and stay up to date! 

Jan 20 2021

Exploring the World of Opioid Alternatives

Following a workplace injury, an injured worker may be prescribed medication to manage chronic pain. Opioids are often the default prescription, but with the risk of misuse and addiction is it the best solution? During this webinar, we will identify opioids that are commonly prescribed and covered by insurance and compare them to alternative medications with lower risk of side effects and dependency. We will also explore alternative pain management solutions such as cognitive behavioral therapy, massage, acupuncture, medicinal marijuana and supplements to determine how these treatments can support an injured worker through their recovery.

Jan 26 2021

Collaboration: The Key to Successful PT Claim Outcomes

(Non-Credit Webinar) Injured workers who start physical therapy within three days of injury require 38 percent fewer PT visits – achieving the ultimate goal of returning to work and life quickly. 

Facilitating treatment doesn’t happen in a vacuum. There are many steps throughout the claim process: Identify injury, submit referral, select provider, coordinate care, process treatment records and paperwork. For this intricate process to run efficiently there must be trusted partnerships, open communication, and above all, collaboration, amongst all parties. When true alignment occurs, the injured worker wins.  

Join us for a unique roundtable discussion about the intricate steps of the PT claim process from various stakeholder viewpoints – provider, physician, payer and care coordinator. Get an inside look at how these parties collaborate to generate successful patient outcomes. 


Moderator: Linda Lane, President of Physical Therapy, One Call 


  • Provider: Brian Murphy, VP of Clinical Services, Results Physiotherapy 
  • Physician: Dr. Craig Uejo - MD, MPH, FACOEM, Medical Director - Occupational Health and Safety, Scripps Health
  • Third Party Administrator/Payer: Julie Fischer, AVP of Medical Programs, ESIS 
  • Care Coordination: Michelle Despres, VP of Physical Therapy, One Call

**Please note this is an informational webinar only and not eligible for CE credit.

Feb 09 2021

2021 Shepherd & Friends Virtual CE Seminar

February 9-11 and 16-18   

One Call is proud to partner with the Shepherd Center for the annual Shepherd and Friends CE Seminar. This virtual conference gives participants the opportunity to earn up to 13 hours of credit!

One Call experts, Zack Craft, Michelle Despres, Kevin Glennon and Hayley Tidwell, will discuss timely topics such as wearable technology, benefits of acupuncture with physical therapy, ethics and managing a multi-generational workforce.

You are invited to attend each of the 2-to 3-hour educational webinars offered over this six-day period. Please register for each day separately. Registering for one course doesn’t include automatic accrual of all 13 hours offered.

Feb 24 2021

Ergonomics: Cumulative Trauma Hurts, Safety Doesn’t

Whether you’re working from home or in the office, an ergonomic workspace is key to avoid injury. Join Michelle Despres to discover common ergonomic risk factors and how they are associated with cumulative trauma disorders. The webinar will also provide therapists with injury prevention programs and resources designed to safely bring employees back to work following an extended absence.

Mar 17 2021

Impact of Adding a Secondary Dental Claim

Dental care may not be top-of-mind following a workplace injury, but if not proactively managed, a secondary dental claim could arise and result in extensive treatment following the initial claim. This webinar will identify how a secondary dental claim can occur and will address the medical necessity of dental treatment. The course will also discuss the costs associated with secondary dental claims and breakdown potential medical expenses that could result.

On-Site CE Presentations

On top of our free national webinars, we also offer our customers the ability to schedule local presentations for their workers’ compensation adjusters and nurse case managers. We will send one of our subject matter experts to teach your adjusters and nurse case managers on topics that range from diagnostic testing to illness that affects their treatment plan. These sessions offer real-life scenarios to help your adjusters and nurse case managers learn the best practices of treating injured workers. Our on-site CE presentations can be tailored to your needs, scheduled back-to-back and cover multiple topics in one sitting.

Interested in scheduling one of our experts for on-site CE presentations?
Contact your local One Call Account Manager and they will get you set-up.

Subject Matter Experts

Our subject matter experts are established, well-respected experts within the workers’ compensation space. They are ready and able to discuss an array of trending topics – from technology transformation to opioid alternatives.

How can we help?

If you need assistance with continuing education, have questions or comments, email our team at