COVID-19 Response Resources »

COVID-19 Response Resources

For more than 25 years, One Call has provided injured workers the care they need, when they need it. Our mission guides us as we face the challenge of responding to COVID-19. 

In February, we activated our Incident Response Team who initiated our Business Continuity Plan in response to this global pandemic. We continue to monitor the situation and follow recommendations from federal, state and local government and health authorities.

During this time, we are working to ensure the health and safety of our employees, customers, providers and the injured workers we all serve. A quick, and obvious win, was to further deploy our telerehab offering which provides injured workers with a virtual end-to-end solution, allowing for social distancing. If you are interesting in utilizing these capabilities, please email  

Additionally, our Incident Response Team has taken, or is actively taking, the following preventative and precautionary actions to maintain business continuity:

  • Implemented company-wide guidelines to help keep employees healthy
  • Established a direct line of communication to our Incident Response Team so every employee can ask questions and obtain additional information
  • Enacted continuity plans to align with public health authority guidance:
    • Made significant technology investments to enable staff to work from home while continuing to provide you with high quality service  
    • Restricted access to facilities, including visitors
    • Banned all non-essential business travel
  • Distributing daily employee communications regarding continuity plans and prevention
  • Assessing skills of all employees and cross-training to support capacity needs
  • Proactively communicating with providers regarding CDC guidelines  
  • Monitoring provider availability to identify possible service disruptions and intervening, as needed, to reschedule with an alternate provider
  • Coordinating with key suppliers to identify possible delivery disruptions and implementing contingency plans, as needed