Building Alliances with Decision Makers
Christina Compere is the senior director of customer experience at One Call. Christina has an 11 year tenure with One Call and has extensive experience in operational and service delivery. In her time at One Call, she has utilized those skills for a multitude of projects, most recently being in the customer experience department where she focuses on the effective onboarding of new clients and implementing solutions for existing clients. In her role, Christina works across the enterprise creating strategic alliances across company departments to create a positive end-to-end experience for our clients. In her feature, Christina shares how these alliances has helped her in her current leadership role.
What does building alliances with decision makers mean to you?
Building alliances really means establishing partnerships with key leaders who have your best interest at heart. These partners become trusted resources when making difficult business decisions. They provide a sounding board when weighing options and become a champion for you and your career.
These relations are two-way streets – as much as you lean on them, they lean on you – working together, supporting each other and achieving goals to create professional advancement for all.
How do these alliances help you do your best work?
I work across the enterprise with individuals in all departments – which means there are a lot of voices at the table. I depend on these voices to help me see the impact each decision can make in the long-term. In doing so, it becomes less about what I want as an individual and more about the best collective decision for the company.
There is a fine line between an equal alliance and one that’s overbearing. What differentiates the two?
The biggest difference between an equal alliance and one that’s overbearing is partnership. An equal alliance is a partner who provides give and take, whereas one that’s overbearing becomes a challenge.
How do you handle disagreements with your alliances?
It’s really a matter of having an honest conversation with the person – “Hey, thought we agreed on this…wanted to connect because I feel it wasn’t as apparent the last time we met.” Sitting down and reevaluating where the breakdown happened allows both of you to have open communication, which, ultimately, builds a stronger alliance.
Is there a resource that has helped you build alliances?
I love to read – especially books that discuss working together and teamwork – which is the foundation of any alliance. Early in my career, I read “21 Irrefutable Laws of Friendship.” It covers how to win friends and influence people, and it taught me that all laws of friendship boil down to working together.
The world is evolving to become less of “what’s in it for me” and more about working together toward a common goal. If this philosophy continues, we’ll all have the opportunity to thrive.