3 Solutions for Removing Barriers to Care

2 years ago

3 Solutions for Removing Barriers to Care

Staying focused on the road to recovery during COVID-19

Injured workers are at the heart of everything we do, so when a global pandemic was declared, we were determined to keep injured workers on the road to recovery.

With the world on-hold, we’ve incorporated three vital solutions to meet injured workers where they’re at in their recovery right now:   

  • Ongoing communication
  • Alternative, virtual care options
  • Initiatives that keep them comfortable and functioning while waiting for care 

Ongoing, Proactive Communication 

Step one is ongoing, proactive communication. During a time of so much uncertainty, communication is key to easing injured worker stress and anxiety levels regarding their return-to-work care plan. 

For example, we’ve amplified our use of text messaging, sending thousands of texts to remind injured workers 24-48 hours in advance of a scheduled physical therapy, diagnostic, transportation or language appointment. For transportation and language alone, we’ve received a nearly 50 percent response rate and of those, confirmed more than 86 percent of appointments.  

Innovative Virtual Care 

With some brick-and-mortar provider locations closed, transitioning to virtual care has been a winning solution. 

“Our telerehab referrals have seen exponential growth since the start of COVID-19. We are pleased to see that our virtual care solution has been a resource during this unprecedented time,” said Thomas Warsop, One Call CEO.  

One Call’s telerehab program was created in 2017, but the onset of COVID-19 quickly made this product an invaluable asset within our portfolio- seeing a nearly 1,500% increase in use.  

This offering holds many wonderful benefits including:  

  • Extended hours: Virtual therapists are often available from 6 a.m. – 10 p.m. 
  • Immediate start: Even without expressed concern from an injured worker, we can start scheduling immediately – both new referrals and individuals already in treatment. 
  • Comparable pricing: Pricing is comparable to traditional physical therapy, and it’s often more cost-effective since injured workers can schedule appointments when it’s convenient for them - this often leads to fewer appointments needed for recovery.
  • Ease of use: All an injured worker needs is a smart device and WiFi access. 
  • One-on-one attention from the therapist: This leads to faster healing times and has been shown to help chronic pain patients. 

Keep Injured Workers Comfortable and Functioning 

Some injured workers are forced to wait for care during this time, such as those in need of shoulder or knee surgery.

For injured workers with deferred surgeries, it’s important to use this wait time to manage functionality, treat symptoms, and provide alternative care when possible.    

We provide support for deferred surgeries through our CarePath™ Surgical PathwaySM program. In addition to addressing injured worker needs, we remain in communication with medical personnel and proactively coordinate pre- and post-op needs, so that we can reschedule surgeries as soon as possible once restrictions lift.    

To learn more about our proactive approach to deferred surgeries, we invite you to attend our free (non-credit) webinar on Thursday, April 23 at 1 p.m. EST. 

Deferred Surgery: Stitching Together a Proactive Plan
April 23, 2020
1 p.m. EST 
Facilitated by: Kim Radcliffe, Kevin Glennon, and Hayley Tidwell


*Please note this is a non-credit webinar 

Despite COVID-19’s impact on the workers’ compensation industry, we remain committed to returning injured workers to work and life. To put our innovative solutions to work for the injured workers you serve, please connect with us at clinical_experts@onecallcm.com

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