There’s a Better Way to Do It – Find It

1 year ago

There’s a Better Way to Do It – Find It

In March, the world changed. To protect the health and wellbeing of workers across the globe, businesses quickly transitioned to remote work environments. In an instant, offices moved from high rises to dining rooms and living rooms. The ultimate success of this change depended on behind-the-scenes technology that served as the digital nervous system of companies large and small.  Now, those ‘digital nervous systems,’ once seen as supplemental to corporate offices and physical assets, are the only means by which organizations function.

IT departments scrambled to accelerate long-term trends in the adoption and use of technology to enable remote work, which began decades ago. The concept of the network boundary marked by a firewall protecting computing in corporate locations went from antiquated thinking to completely gone. Security in endpoint devices went up exponentially as the intelligence of the corporate network extended to smartphones and computers in the home. This broadened protection of corporate data, allowing safe remote access and full working capabilities, all nearly seamlessly for the user.

Adoption of video conferencing solutions happened overnight. While there is no real substitute for face-to-face interaction, whole organizations learned to engage virtually. For a few months, calls dropped, pictures were blurry, and sound was spotty. As companies worked out the kinks of their solutions, video conferencing became more reliable and now workers depend on these platforms all day, every day.

The role of cloud computing took a giant leap forward, as the scalability, ease and speed of deploying cloud solutions helped the world pivot to work from home.

The future will bring significantly more cloud technology than the past. The closest analogy we have to this is the slow rise of city-scale electric utilities. That transition did not happen overnight and ‘the grid’ of power distribution took many years to develop. Today, no company thinks about building their own power plant when they open a new office or location. They just plug into the electric grid. Similarly, the day will come when companies just tap into their unique combination of cloud technology and forego building their own data centers. For most startups, that day is now; for larger companies, it is coming.

For the workers’ compensation industry, the profile is changing along with the introduction of remote work technology. We’ve seen this change manifest itself in many ways.

  • There is greater focus on making healthcare more accessible, efficient and convenient with platforms such as telemedicine.
  • Stakeholders across the lifecycle of a workers’ compensation injury – from onset of injury through return-to-work – are realizing the need for multi-channel communication and connection, like texting and video conferencing.
  • There is a spotlight on injury prevention, especially for the newly created work from home population.

Technology advancements in the workers’ compensation industry are necessary to keep companies running; however, they also present opportunities to improve the experience for all parties.

In the words of Thomas A. Edison, “There’s a better way to do it – find it.” Now is the time for aggressive changes in technology to empower the new work from home workforce, create connections among stakeholders, and continue to provide the best care possible to injured workers.


By Mark Bilger, Chief Information Officer, One Call 

This article was featured on WorkCompWire.

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