New website coming soon! Learn more about One Call’s brand refresh. »

Telehealth – Managing Pain Through the Power of Technology

3 years ago

Telehealth – Managing Pain Through the Power of Technology

Telehealth – Managing Pain Through the Power of Technology

Featuring Senior Director of Product Management Sean Sullivan

This post is part of an ongoing series on the opioid epidemic and pain management. Get caught up with part one, two and three.

The healthcare industry has been quick to embrace technology because of the many conveniences it offers patients. By the end of 2018, roughly 7 million new patients will be utilizing telehealth, and by 2020, telehealth services will have grown by 15 percent.

In part four of ‘Managing the Pain of the Opioid Epidemic,’ we talk with Senior Director of Product Management Sean Sullivan about telehealth – what it entails, the benefits, and how we’re tapping into it to help injured workers manage pain.

“Telehealth encompasses a broad variety of healthcare services delivered through technology,” said Sullivan. “This could include physical therapy evaluations and treatments, physician appointments or biopsychosocial programs to help combat chronic pain and decrease the utilization of opioids.”  

At One Call, we have a biopsychosocial and behavioral telehealth offering that provides injured workers with three fundamental objectives: identification and prevention of pain or behavioral associated complexities, improvement of patient engagement and increasing long-term pain management success.

Identification & Prevention

Telehealth is both a proactive and complimentary approach to managing the physical ailments of an injury and the psychological and social components of pain that are often overlooked.  

“Every human being that has experienced pain must deal with these components at some level – it’s not unique to just one person. While not everyone needs supplemental support, telehealth offers a convenient solution for those that do.”   

So why is telehealth so effective? Telehealth is so powerful because patients are able to access the right solutions – physical, social or psychological – at the right time. It is not a one size fits all approach. This prevents normal injuries from escalating to complex ones, which helps mitigate costs. 


Telehealth engages injured workers to be more independent and take an active role in their recovery. When telehealth services are available, an injured worker can conveniently access validated and proven biopsychosocial solutions from virtually anywhere. This results in an injured worker who trusts their healthcare team understands the dynamic environment that surrounds their pain and opioid use.

Patients who are holistically served tend to engage more proactively in their care plan, leading to less work absences and expedited return to work timelines.

Long-Term Success

Optimizing maximum medical improvement, reducing re-injury rates and ensuring successful return to the workplace requires a consideration of the factors beyond the physical injury.

For many injured workers, telehealth solutions are easy to use, convenient and accessible right in the comfort of their home. Its real life application means workers get well and stay well, making telehealth the ultimate pain management tool.

“Our data informed telehealth solutions, which complement our core suite of traditional medical services, allow injured workers to take ownership of their unique treatment plans. We’re excited for what the future holds as more people embrace technology and its ability to improve injury and pain outcomes.”  



Wood, M. (n.d.). Telemedicine to attract 7M patient users by 2018 — 12 statistics on the thriving market. Retrieved from Beckers Hospital Review:

Stay up to date with our latest news!

Related Articles