One Call Announces Successful Completion of Financial Transaction and Continued Progress on Key Strategic Initiatives
Further investments will benefit One Call patients, providers and customers
JACKSONVILLE, Fla. (March 4, 2019) — One Call, the nation’s leading provider of specialized healthcare solutions for the workers’ compensation industry, announced today that it has finalized a financial transaction resulting in an additional $150 million of liquidity over the next five years.
"We ended 2018 with over $40 million of liquidity and a business plan focused on growth while improving the patient, provider and customer experience," said Fred Pensotti, One Call CFO. “We started the year with a business plan to continue making the types of strategic investments necessary to realize the One Call vision. The transaction we completed last week generates additional financial flexibility and capacity to execute our investment plans.”
“One Call is dedicated to the creation and delivery of customer value as we execute on our business plan,” said Rone Baldwin, President and CEO of One Call. “We understand our clients’ desire to streamline work flows and efficiently access One Call’s high quality provider network. We have taken our clients’ interest to heart and are actively implementing transformative business technologies, such as Polaris®.”
The company has invested nearly $50 million in new technologies, with plans for another $20 million in technology investment in 2019. These technologies make it easier for One Call to deliver improved service and cost savings to customers and providers, and improved outcomes for patients. So far, One Call has migrated customers representing approximately 20% of annual revenue to the Polaris® platform with plans to transition the majority of its revenue by the end of 2019. Exciting new features to the industry-leading platform will be added regularly based on customer feedback.
In 2019, One Call customers will benefit from patient-centric product innovations rooted in clinical excellence and delivered through highly efficient service networks. Baldwin added, “Our holistic view of the patient will continue to drive our innovation and product delivery such as our recently launched Pain PathwaySM, a unique injury-focused approach to pain management.”
One Call will continue to roll out its already successful RelayRIDESM product into both the workers’ compensation space as well as the group health market. In 2018, customers using RelayRIDESM saw an 80 percent reduction in patient no-show rates and more than 350,000 rides have been completed with an average user approval rate of 4.9 out of 5 stars.
Baldwin said, “We are committed to delivering an exceptional customer experience and we are taking measures to align service delivery models with the unique needs of our customers. This approach may require reorganizing some of our teams from time to time, consolidation of some functions to different office locations and remote arrangements where it makes sense.” Baldwin continued, “Our biggest asset is our nearly 3,000 employees and we are committed to providing them with development and growth opportunities to meet the needs of our complex business. We are extremely excited about the achievements that lie ahead for One Call in 2019. Our unique ability to continue to innovate and launch transformative products and leading-edge technologies will continue to reinforce our dedication to the patient, provider and customer experience.”