Responding to Hurricane Ian

2 months ago

Responding to Hurricane Ian

Making landfall as a massive category 4 storm Wednesday afternoon, Hurricane Ian is producing damaging storm surges, destructive winds, flooding rains, and threats of tornadoes. Its effects have already left many across the state of Florida without electricity.

While we do not anticipate any impact to our One Call facilities, we are continuing to monitor Hurricane Ian closely. We are very aware of potential impacts to our clients, their employees, and the injured workers we serve.

We plan for and utilize our business continuity plans for natural disasters, as outlined below:

One Call’s Natural Disaster Efforts

Disaster Strikes
At the onset of an event, such as a hurricane, we begin outreach to affected areas to confirm injured worker safety and determine any critical needs. We focus first on catastrophic cases within the region and those cases that need ongoing care, followed by care that does not require immediate attention. We make every attempt to avoid any interruption to the injured worker’s care.

Prioritization
In cases of home health or catastrophic care, we work with adjusters, nurse case managers, injured workers, and our home care agencies to execute alternative treatment plans, including securing any resources required, as well as providing transportation to move the injured worker if necessary.

For products and services with an immediate need, we make alternative shipping or delivery arrangements when possible. This includes products such as DME required for ambulation, toileting, urological and wound care supplies and IV medications. Many of these products cannot be delayed; therefore, we will ship overnight as necessary to ensure delivery without disruption. When necessary, we also arrange for items to be shipped/delivered to a shelter or designated evacuation location.

For non-emergent services, such as physical therapy, diagnostics and dental, we work with adjusters and nurse case managers to provide transportation, as needed, that connects injured workers with available network treatment facilities. In all cases, updates are provided to the adjuster and nurse case manager.

As a Florida-based company, we certainly relate to the distress and long-term recovery efforts that a natural disaster requires. Our thoughts are with those in the path of this storm.

Questions
If you have any questions, please contact your designated account representative.

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