One Call’s Response to the Coronavirus Updated - 3/13

2 years ago

One Call’s Response to the Coronavirus Updated - 3/13

On Wednesday, the World Health Organization (WHO) classified COVID-19 as a global pandemic. While the threat to the United States remains low, it is our responsibility to do our part to minimize the potential impact. We remain open and servicing our clients in our normal manner and have not been impacted by any cases at One Call.

The safety and health of our employees, family members, injured workers, clients and providers are of the utmost importance. Our team is actively preparing contingency plans to provide uninterrupted service to clients and injured workers and alternate work arrangements for employees. As many other organizations in our industry are announcing, we are taking several steps to prepare in the event we must modify the way we accomplish our day-to-day work.


  • Effective immediately, we restricted all business travel unless absolutely mandatory and approved by executive leadership;
  • Mandate 14-day self-quarantine for employees returning from international travel or cruise vacations;
  • Increase availability of sanitation stations, frequent deep office cleaning and reminders to practice frequent hand washing and social distancing;
  • Enable and shift office-based staff with ability to work from home and increase the level of our remote workforce;
  • Increase capacity for our work from home staff – we have technology solutions to facilitate video and teleconference interactions;
  • Adopt flexible shifts to reduce the total number of employees on site in any of our offices at any given time;
  • Work with business partners and key suppliers to understand their continuity efforts and coordinate our ability to support their efforts and our current capacity;
  • Sent proactive communications to all of our providers to remind them of infection prevention protocols due to the potential of COVID-19;
  • Monitor our provider network to understand potential impacts to provider capacity and needs to modify or defer potential appointments;
  • Ensure all employees who meet the CDC definition of high risk are enabled to work from home to limit their potential exposure.

To address potential supply chain disruptions, we recommend that any medical or respiratory supplies used for homebound injured workers be assessed and, where appropriate, three-month supplies delivered. 

For injured workers concerned about leaving their home, One Call’s virtual physical therapy program, also known as telerehab, may be a solution to enable continuity of care. To determine if telerehab is an appropriate option for your injured worker, email the referral to with the injured worker details. 

We will continue to keep you informed as circumstances change and appreciate your partnership throughout this event.

Related Articles