One Call Continues to Serve Injured Workers through Hurricane Dorian
Due to Hurricane Dorian, our corporate headquarters in Jacksonville, Florida will remain closed on Wednesday, September 4 and will not reopen until after the storm has passed and local authorities clear the building for safe entry.
We are committed to serving you and your injured workers throughout the storm and continue to operate at near-normal capacity through increased coverage at other office locations and our already robust remote workforce. Our telephone network is resilient and we will continue telephonic coverage throughout the storm, across all product lines. However, you may experience some delays as we are also experiencing higher call volumes from injured workers impacted by the storm. We ask that you remain patient and encourage you to use non-telephonic methods of communication including online referral submissions through EasyReferral or via email by product designation below:
Transport + Language: TL@onecallcm.com
Home Health + Complex Care: firstname.lastname@example.org + email@example.com
Physical Therapy: firstname.lastname@example.org
If you are a Polaris customer, please continue to send your referrals via Polaris as usual.
As a reminder, in preparation for Hurricane Dorian, our teams continue to actively reach out to injured workers in the impacted areas to ensure all critical needs are met. As the path of the storm progresses, we will continue outreach.
If you have any questions or concerns, please reach out to your local One Call representative.
Thank you and please, stay safe.