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One Call Committed to Delivering Great Client Service and Supporting Our Talented People While Temporary Workforce Changes in Effect to Address COVID-19

4 months ago

One Call Committed to Delivering Great Client Service and Supporting Our Talented People While Temporary Workforce Changes in Effect to Address COVID-19

One Call is committed to delivering leading and comprehensive workers’ compensation solutions to our valued clients during this unprecedented period and for years to come.

We are seeing the widespread protective measures taken by states to prevent the spread of COVID-19 creating challenges for businesses across the board. One Call is no exception. In direct response, and to help us best navigate the challenging business environment, One Call will unfortunately need to furlough a portion of our workforce and reduce pay and hours for others – all on a temporary basis. Our intention is to minimize the duration of these temporary employee changes (which do not include layoffs) as much as possible.

We have heard from our clients time and time again how much they value the commitment and talent of our people, and we know our team is relied on for great service every day. To that end, we thought it important to share that we are doing everything we can to support our entire workforce throughout this period. For those on temporary leave, we will, among other things, pay medical, dental, and vision benefit premiums – both the employer and employee portions – during the furlough. We have also created the One Call Relief Fund, through which we will make approximately $4 million available to assist our associates who need help with living and other expenses during this difficult time. We thank our team members for all they are doing for those we serve and appreciate their professionalism and unwavering dedication to our mission. 

Rest assured that the One Call network remains operational, supported by our dedicated work-from-home team, and we are serving our injured worker population nationwide, 24/7. We are as committed as ever to being a trusted partner to our clients and to ensuring that we continue to provide great service – now and when all of this is behind us.

As the COVID-19 situation continues to develop, One Call is listening intently and adjusting to meet our clients’ needs as they evolve. We have implemented numerous operational changes to support our clients, injured workers, and provider partners during this time of uncertainty, and we will continue to do so. We are pleased, for example, that the expanded rollout of our telerehab offering has greatly enhanced the service we can provide injured workers during this time of physical distancing.

We look forward to continuing to serve the important needs of our valued clients and injured workers – while doing all we can to support our people – and we remain committed to doing our part to get through these challenging times together. 

For more information about how One Call is responding to the pandamic, please visit our COVID-19 resource page.

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