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One Call Announces New Wound Resource Program with Broadspire

2 years ago

One Call Announces New Wound Resource Program with Broadspire

Program focuses on prevention and treatment of difficult to heal wounds

JACKSONVILLE, Fla. (September 11, 2018) — One Call, the nation’s leading provider of workers’ compensation care management services, and Broadspire®, a subsidiary of Crawford & Company® and a leading global third-party administrator, today announced a partnership to develop a customized patient-centric wound resource program to improve wound healing of injured workers.

The primary goal of wound care is to provide optimal conditions for the natural reparative processes to take place on their own. One Call’s new wound resource program, in partnership with Broadspire, utilizes evidence-based protocols to proactively identify injured workers who either have a non-healing wound or may be at risk for developing wounds.

Wounds that have continued for more than 30 days are 36-69 percent less likely to heal. Chronic wounds affect 5.7 million people in the U.S. at an annual cost of $20 billion. [1] Pressure ulcers are among the most common chronic wounds. According to the Agency for Healthcare Research and Quality (AHRQ), pressure ulcers account for more than 17,000 lawsuits annually and are the second most common claim after wrongful death. Sadly, about 60,000 patients die as a direct result of a pressure ulcer each year.  [2]  

“Pressure ulcers and other chronic wounds have an enormously detrimental impact on function and overall healing,”   said Dr. Marcos Iglesias, chief medical officer at Broadspire. “This partnership primes us for success with an early engagement approach that focuses on prevention, early wound management and intervention.”

Along with recommendations for treatment and patient care, the program incorporates innovative technology like remote wound monitoring and the combined clinical expertise of One Call and Broadspire to access injured workers regardless of care venue. This unique ability helps with improving healing times, prevention of recurring wounds and ultimately returning patients back to work and life faster.

“Clinical programs like wound resource enable us to view the injured worker holistically so we can provide support at any stage of recovery, from injury to discharge,” said Will Smith, chief product officer at One Call. “When we consider all of their needs across the continuum of care we improve outcomes, quicken return-to-work times and lower costs. It’s really is a win-win approach.”

This is the second clinical partnership between One Call and Broadspire who released their amputee solutions program earlier this year.

About One Call
One Call is the nation’s leading provider of specialized solutions to the workers’ compensation industry and is headquartered in Jacksonville, Florida. One Call’s solutions enable faster, more efficient, and more cost-effective claims resolution with a focus on injured workers’ needs across the continuum of care. For more information, visit or follow One Call on Twitter @onecallcm.

About Broadspire® 
Broadspire®, a subsidiary of Crawford & Company and leading global third-party administrator, offers casualty claim, medical management, accident and health, and disability and leave management solutions, helping increase employee productivity and reducing the cost of risk through early intervention, professional expertise and data analytics. Crawford & Company (NYSE: CRD‐A and CRD‐B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self‐ insured entities with an expansive global network serving clients in more than 70 countries. The Company’s two classes of stock are substantially identical, except with respect to voting rights and the Company’s ability to pay greater cash dividends on the non-voting Class A Common Stock (CRD-A) than on the voting Class B Common Stock (CRD-B), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRD-A must receive the same type and amount of consideration as holders of CRD-B, unless different consideration is approved by the holders of 75% of CRD-A, voting as a class. More information is available at

Frykberg RG, Banks J. Challenges in the treatment of chronic wounds. Adv Wound Care (New Rochelle) 2015;4(9):560–82. doi: 10.1089/wound.2015.0635. 

Are we ready for this change? Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD.

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Media Contacts:             
Jessica Taft
One Call, Director of Corporate Marketing and Communications

Michelle Montgomery
Crawford & Company, Global Vice President of Marketing & Communications

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