New RelayRIDE Service
Jacksonville, FL – One Call recently announced its new RelayRIDE service – the first offering enabled through the RelaySOLUTIONS Program. RelayRIDE presents a new option for non-emergent ambulatory transportation through a proprietary, web-based application designed to provide a seamless experience for claims staff, nurses and injured workers. More than just technology, RelayRIDE has a dedicated team to monitor rides in real-time and actively address potential issues that have historically resulted in missed appointments. This program builds upon the success of One Call’s partnership with Lyft, announced in August 2016.
One Call is committed to investing in innovative technology to make the lives of its customers and their injured workers easier while encouraging healthier outcomes. The combination of One Call’s RelayRIDE solution with One Call’s Physical Therapy and Diagnostics programs delivers unprecedented real-time visibility into an area that historically had none. One Call’s associates can quickly identify variances to planned transportation and proactively intervene to reschedule medical appointments and transportation. Delays in transportation lead to delays in treatment and an increase in healthcare and indemnity costs.
“Despite $6 billion being spent on healthcare transportation each year, 3.6 million Americans still miss medical appointments due to lack of transportation,” said Joseph McCullough, senior vice president of product. “One Call developed RelayRIDE to address and reduce the $150 billion in annual healthcare costs associated with missed medical appointments, while providing the patient with a quicker road to recovery.”
RelayRIDE's technology-enabled platform improves transparency, dependability and efficiencies for One Call’s customers. The web-based dashboard allows One Call and its customers to easily manage requests and actively monitor rides. RelayRIDE has a flexible infrastructure that enables One Call to connect with customers and strategic partners including transportation network companies, like Lyft, through an open application programming interface (API). API integration is not required to utilize the RelayRIDE desktop platform or the soon-to-be-released mobile application. One Call has also posted a preview video for RelayRIDE.