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Meet Harriet: An Injured Worker’s Unique Journey

2 years ago

Meet Harriet: An Injured Worker’s Unique Journey

Workplace injuries can happen in the blink of an eye. When accidents occur, it is important to make the claims process as easy as possible for the injured worker, the employer and the adjuster. By putting the injured worker at the center of the process and helping them navigate the myriad of treatments available to them, a few things happen:

  • The injured worker gets appropriate care
  • Care is provided in the correct venue
  • Costs are kept in line

The intention to keep the injured worker at the focal point of the process is all well and good, but how do we actually do this? The answer: through evidence-based medicine and care pathways.

One Call is pleased to present a comprehensive series on our One on One. In this series, we will explore the story of “Harriet,” a worker who is severely injured on the job and faces a long and winding road to recovery, and ultimately, return to work. The series will take you through the onset of injury through assessment and treatment in venues across the continuum of care.

Let’s go ahead and meet Harriet.

First off, there are a few things you need to know about Harriet because they are very important to her story:

  • Harriet is a 58-year-old female. She is a baggage handler for a major airline and speaks very little English.
  • She has some health challenges as well, with unmanaged diabetes, hypertension and poor circulation.

It’s a beautiful day at a North Florida international airport. Flights are scheduled to arrive and depart regularly throughout the day and Harriet has been asked to move a baggage cart. As she approaches the cart, another baggage handler, not paying attention, strikes Harriet and pins her between the cart and luggage ramp of a 737. She immediately falls to the ground and passes out secondary to crushing hip injury and pain.

Harriet is too unstable to be transported by ACLS ambulance and is flown via med-flight to the closest level 1 trauma center.

Tune in next month to see what happens next in Harriet’s journey. 

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