Who We Are

 Better Insight. Healthier Outcomes.SM

We are passionate innovators providing comprehensive workers' compensation solutions. 

ONE MISSION: To create and deliver the holistic healthcare solution for the providers, payers and patients we serve.

ONE VISION: Every ONE of you makes us ONE in everything we do. From our people to our products to our customers, we embrace our market leadership and vigilantly continue to be agile and innovative to always deliver the best possible outcomes.

Leadership

Dale Wolf

chief executive officer (CEO)

Dale oversees the corporate direction and enterprise strategy of the company focusing on leadership, innovation and customers. Dale served on the One Call Board of Directors since 2014 and became CEO in 2016. Prior to One Call, he led Coventry Healthcare as CEO. During his tenure at Coventry, the company grew from approximately $1 billion in revenue to $13 billion while seamlessly integrating onto one technology platform during the course of over 20 acquisitions. He has also served on the boards of other notable healthcare companies such as Molina Healthcare (NYSE: MOH) and Catalyst Health Solutions. Dale holds a Bachelor of Arts degree in mathematics from Eastern Nazarene College and completed MIT Sloan School Senior Executive Program.

Did you Know?

Dale’s first job was digging for worms (for fishing bait) at night on a golf course!

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Pat Rowland

chief strategy officer (CSO)

Pat drives the company’s growth strategy through acquisitions, mergers and strategic partnerships. Pat also leads corporate development, marketing, organizational strategy and team performance through innovative leadership. Prior to joining One Call, she served on the senior management team of CIGNA HealthCare, a leading health insurer, where she held a number of positions including senior vice president of strategy, business segments, sales and marketing. Prior to that, she was president of Intracorp, a CIGNA subsidiary and a leading provider of cost containment and care management services for workers’ compensation. Pat holds a Bachelor of Science degree in biology and a Master of Business Administration from the Robins School of Business at University of Richmond where she currently serves as chair on the university’s Board of Trustees.

Did you Know?

If Pat could create a potato chip flavor it would be Super Greasy Ranch. Nomnomnom.

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Chris Watson

chief operating officer (COO)

Chris oversees enterprise operations, billing and revenue cycle optimization and overall customer experience. Chris also led as COO for the company’s Diagnostics, Physical Therapy, Transportation + Language and Harbor Health Products. Prior to One Call, Chris served as COO for Coventry Workers’ Comp Services. Additional experience includes COO at Auto Injury Solutions and vice president of operations at Concentra Network Services. Chris holds a Bachelor of Arts in finance from Texas A&M University, attended Harvard Business School executive education courses and proudly served in the United States Marine Corps as an F/A-18 pilot.

Did you Know?

If Chris had to explain his job today to a child he would say, “I hire good people and give them what they need to be successful.”

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Will Smith

chief product officer (CPO)

Will leads the enterprise-wide product management organization for the company that includes cross functional teams in product, provider contracting, new product development and clinical analytics. He strategically guides his teams in finding new ways to serve customers and creates partnerships that result in significant and sustained year over year growth. Will began his career with One Call in 1999 with MSC, a legacy One Call company, serving as chief operating officer and led the Equipment + Devices, Home Health + Complex Care and Dental + Doctor Products.

Did you Know?

Will’s first job was selling popcorn at age 15 at what is now the Traveler’s Golf Tournament.

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Sal Caruso

chief information officer (CIO)

Sal guides the continued development of an innovative, robust and secure information technology platform for the company. Sal is responsible for overseeing all aspects of information technology, information security, data and analytics across the company. Sal most recently served as IT operating executive at Apax Partners, an independent global partnership focused solely on long-term investment in growth companies. Prior to his role there, he held the position of vice president of Go-to-Market IT at Salesforce.com, vice president of IT Infrastructure at Symantec Corporation and vice president of IT Operations at PeopleSoft. Sal holds a Masters of Business Administration from Columbia Business School and Berkeley Haas School of Business as well as a Bachelor of Arts degree in economics from Yale University.

Did you Know?

If Sal explained his job to a child he would say that he, “does things to make their iPad work better.” 

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Steven Davis

chief legal officer (CLO)

Steven manages all legal matters, corporate governance, regulatory affairs, compliance and government relations for the company. Prior to joining One Call in 2009, Steven was vice president and general counsel of STOPS Enterprises, a medical transportation and language translation services company acquired by One Call in 2010. Prior to his role there, he has served as corporate counsel to Jacuzzi Brands (FMR NYSE: JJZ) and vice president, assistant general counsel and assistant secretary for MasTec, Inc. (NYSE: MTZ). Steven earned his Juris Doctorate from Case Western Reserve University as well as his Bachelor of Science in accounting and Master of Business Administration from Florida A & M University. 

Did You Know?

Steve's first job was at Burger King.

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Rick McCook

chief financial officer (CFO)

Rick provides financial leadership and overall financial management for the company. Rick most recently served as executive vice president and CFO for General Parts International, Inc. from 2010 through 2014. Prior to General Parts International, Rick was executive vice president and CFO at US Oncology, the largest cancer network in the United States. Additional experience includes executive vice president and CFO of Raytech Corporation, senior vice president and CFO of Winn-Dixie Stores and senior audit roles within KPMG. Rick holds a Masters of Accountancy from Florida State University as well as being a certified public accountant and a chartered global management accountant.

Did you Know?

If Rick ever needs to make an entrance, his theme song would be Danger Zone.

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ONE COMMUNITY

One Call proudly supports Kids’ Chance as our corporate charity. Kids’ Chance envisions a time when all children affected by a parent’s work-related injury or death are able to pursue their educational dreams without financial burden. Their mission is to create a strong Kids’ Chance presence in all 50 states by providing national visibility, financial support, and best practices to each state’s Kids’ Chance organization.

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